Shipping and delivery policy

A digital service

UniSphere is delivered over the internet. There are no physical goods, so nothing is shipped and there are no shipping charges, couriers or delivery addresses.

When access starts

• Access to UniSphere begins as soon as you create an account and confirm your email address.
• Some features depend on choices you make, such as connecting a college or completing your profile. They are available as soon as you have done so.
• UniSphere works in a modern web browser and can be installed on a phone or computer from the browser. You need an internet connection.

When the blue tick is delivered

• After payment you are asked to send your identity document. Nothing is delivered until you do.
• An administrator reviews it, and we aim to do so within 14 days. If the document is unclear you are asked for a new one.
• When it is approved the blue tick appears on your profile and next to your name straight away. You can see where you are at any time under Settings, then Blue tick.

If something is not working

If you cannot sign in, do not receive a verification email, were charged and see no change, or a feature does not work, use the contact form or email hello@unispheres.in. We aim to reply within 14 days.